Landlords: Landlords and property owners have an obligation to provide safe and habitable housing for tenants.
Tenants: Tenants have an obligation to cooperate with owners and landlords and to maintain dwellings in habitable conditions.
Southern Nevada Health District: The health district has no jurisdiction over rental housing; however, your complaint may be a legal matter that qualifies for civil court action.
If you rent a home, condominium, or apartment and you have a pest infestation, moisture problems (including the presence of mold), poor maintenance or another major structural problem, or if your home does not have heating, air conditioning, running water, hot water, electricity or gas, follow these steps to get the issue(s) resolved:
Send a certified, dated letter to your landlord notifying him or her of the problem and request that it be fixed and mention your intentions should the problem not be resolved. Keep a copy for yourself.
Non-essential services (e.g., infestations, mold, or maintenance): Your landlord has 14 days to either fix the issue or make satisfactory progress toward fixing it.
Essential services (e.g. no of heating, A/C, water, electricity or gas): Your landlord has 48 hours to either fix the issue or make satisfactory progress towards fixing it (not including Saturday, Sunday or a legal holiday).
If the issue is not resolved within 14 days or 48 hours (whichever timeframe applies to your situation) you can start civil legal proceedings. If necessary, Nevada Legal Services is one resource you may find helpful to start the civil process. Nevada Legal Services can be reached at (702) 386-0404.
If you are a landlord with a complaint, follow these steps to get the issue(s) resolved:
Send a certified, dated letter to your tenant to notify him or her of the problem, request resolution, and state your intentions should the problem not be resolved. Keep a copy for yourself.
Your tenant has five days from the date of the letter to comply with rental agreement terms, should you be seeking eviction.
Your tenant has 14 days to comply, if you intend to fix the problem and seek reimbursement.
If you have questions about evictions, refunds or other legal rights, contact Nevada Legal Services at (702) 386-0404.
The health district is participating in a research study with the University of Nevada, Las Vegas about the effectiveness of the landlord-tenant hotline. If you are interested in participating in the study, call the Clark County Landlord-Tenant Hotline at (702) 759-0697.