Notify customers immediately. Post signs or copies of the water system’s health advisory at each entrance, in all restrooms, and in all guest rooms.
Notify and educate employees about emergency procedures before such an event occurs. Have a Standard Operating Procedure (SOP) document for employees; it should include the correct contact information for the local water purveyor. Employees need to know the emergency procedures in the SOP prior to an actual event; so, conduct training on what to do.
Provide bottled water in the guest’s rooms.